Returns & Exchange
What is your exchange policy?
We accept exchanges for defective or damaged products within 7 days of delivery. Items must be unused, in original packaging, and with proof of purchase.
Can I return the product to The Curtain Story store?
Currently, online purchases cannot be returned at physical stores. Please follow our return process by contacting customer support.
How do I contact customer service?
You can email us at contact@thecurtainstory.com or call us at +91 9606 781 830 / +91 8618 931 611.
Will you share my information with others?
No, we respect your privacy. Your personal information will never be shared or sold to third parties.
Do you take bulk orders?
Yes, we accept bulk orders. For corporate or large orders, please contact us at contact@thecurtainstory.com.
Why are some of your products out of stock?
Our collections are updated regularly. If an item is out of stock, it may be restocked soon. You can join our waitlist to get notified when it becomes available.
Can I return/get a refund if I don’t like the color?
We do not accept returns for color or preference-related issues. We recommend checking fabric swatches before placing an order.
I have received a defective and/or damaged product. What should I do?
If you receive a defective product, contact us within 48 hours of delivery with photos. We will initiate a replacement or refund as per our policy.
Bulk & Custom Orders
Customization & Product Queries
Do you customize curtains?
Yes, we offer customized curtains tailored to your specific size, fabric, and style preferences.
Do you customize cushion covers and other products?
Yes, we provide custom cushion covers, sofa covers, and upholstery solutions to match your home decor.
I need more assistance picking my curtains’ correct dimensions and header style. How do I go about this?
Our experts are happy to assist you. Contact us for a free consultation or visit our store for professional guidance.
Do you provide room-darkening curtains?
Yes, we offer blackout curtains that block light completely, which is ideal for bedrooms and media rooms.
Where are your stores located?
Our store is located at:
3rd Floor, 418, 27th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
What are the working hours of your stores?
Our store is open Monday to Saturday, from 10:00 AM to 9:00 PM
How can I work with you?
If you’re a designer, interior expert, or influencer interested in collaboration, email us at contact@thecurtainstory.com.
How do I keep up with your latest news?
Follow us on Instagram and Facebook, or subscribe to our newsletter for updates on collections, offers, and trends.
Store & Services
Where are your stores located?
Our store is located at:
3rd Floor, 418, 27th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
What are the working hours of your stores?
Our store is open Monday to Saturday, from 10:00 AM to 9:00 PM
How can I work with you?
If you’re a designer, interior expert, or influencer interested in collaboration, email us at contact@thecurtainstory.com.
How do I keep up with your latest news?
Follow us on Instagram and Facebook, or subscribe to our newsletter for updates on collections, offers, and trends.
